1. What materials are your backpacks made of?
Our backpacks are made from high-quality water-resistant nylon and polyester, ensuring durability and lightweight comfort for everyday and outdoor use.
2. What is the capacity of your backpacks?
Capacity varies by model, ranging from 15L to 40L, suitable for daily commuting and short trips.
3. Do your backpacks have laptop compartments?
Some backpacks feature padded laptop compartments to keep your devices safe.
4. How do I clean and maintain my backpack?
We recommend wiping stains with a damp cloth and avoiding machine washing or bleaching to prolong product life.
5. Do you offer returns and exchanges?
We offer a 7-day no-questions-asked return and exchange policy. Please refer to our Returns & Exchanges page for details.
6. How long does shipping take?
Orders are usually shipped within 1-3 business days; delivery times depend on the destination.
7. How can I contact customer service?
You can reach us via email at [email protected] or phone at +1 727-699-1874.
8. Are your backpacks waterproof?
Our backpacks are made with water-resistant materials to protect your belongings from light rain and splashes, but they are not fully waterproof.
9. Can I adjust the straps on the backpacks?
Yes, all our backpacks come with adjustable shoulder straps for a comfortable fit.
10. Do you ship internationally?
Yes, we offer international shipping. Delivery times and fees vary depending on the destination.
11. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment methods.
12. Is there a warranty on your products?
Yes, we provide a one-year limited warranty covering manufacturing defects. Please contact customer service for warranty claims.
